HUBUNGAN KOMUNIKASI TERAPEUTIK PADA PEMASANGAN INFUS DENGAN KEPUASAN PASIEN

Abstract

Komunikasi perawat dengan klien di beberapa pelayanan kesehatan khususnya rumah sakit hanya berfokus pada tugas, sehingga gagal menyediakan perawatan informasi. penelitian tentang hubungan komunikasi terapeutik pada pemasangan infus dengan kepuasan pasien di Ruang UGD Rumah Sakit Tentara Ciremai Kota Cirebon tahun 2013. Tujuan penelitian ini untuk mengetahui hubungan komunikasi terapeutik pada pemasangan infus dengan kepuasan pasien di Ruang UGD Rumah Sakit Tentara Ciremai Kota Cirebon. Jenis penelitian menggunakan deskriptif korelasi. seluruh  yang di infus di Ruang UGD Rumah Sakit Tentara Ciremai Kota Cirebon pada bulan April  2013. Teknik sampel dilakukan dengan menggunakan rumus minimal sample size kemudian pengambilan sampel dilakukan secara random, berjumlah sampel 78 orang. Instrumen penelitian menggunakan kuesioner, sebelum digunakan terlebih dahulu dilakukan uji validitas dan reliabilitas. Teknik analisa data terdiri dari analisa univariat dan bivariat. Hasil penelitian menunjukan bahwa gambaran pelaksanaan komunikasi terapeutik berada kategori cukup berjumlah 33 orang (42,3%). Gambaran kepuasan pasien berada pada kategori Puas berjumlah 40 orang (51,3%). Ada hubungan pelaksanaan komunikasi terapeutik pada pemasangan infus dengan kepuasan pasien di Ruang UGD Rumah Sakit Tentara Ciremai Kota Cirebon tahun 2013 dengan χ²_hitung (18,545)>χ²_tabel (12,6) dan ρ value = 0,005(ρ<0,050).

Kata Kunci          : komunikasi terapeutik, kepuasan, pemasangan infus

ABSTRACT

Nurse communications with the patient in several health services especially in hospital are just focusing in their job descriptions; it makes informational incompleteness care to be provided. This research is study about the relationship between the therapeutic communications of infusion installation with the patient satisfaction in emergency room of RST Ciremai Cirebon in 2013. The purpose of this research is to know about the relationship between the therapeutic communications of infusion installation with the patient satisfaction in emergency room of RST Ciremai Cirebon This research using descriptive correlation analytic method from all the patients in the emergency room of RST Ciremai Cirebon who had infusion installation, within April 2013. Sampling technique taken by minimizes sampling size and randomly taken, total samples are 78 persons. Questioners were used as a research instrument, which has passed validity and reliability test before. Univariate and bivariate data analysis were used as a data analytic technique. From this research comes a results that the implementation of therapeutic communications is in “enough” level for 33 person or 42.3% and in “satisfied” level for 40 persons or 51.3%. There are found relationship between the implementation of therapeutic communication in infusion installation with the patient satisfaction in emergency room of RST Ciremai Cirebon in 2013 with χ2count (18,545)>χ2tabel (12,6) and ρ value = 0,005(ρ<0,050).

Keyword               : therapeutic communication, satisfaction, infusion installation